FAQ

Are your products cruelty-free?

Yes, all of our products are cruelty-free. We do not test our products or ingredients on animals and we do not retail in any country that requires animal testing.

Where are your products made?

Our products are proudly made in Italy. However, please be advised that they do not speak Italian.

Are you owned by a company that tests on animals?

No, we are not affiliated with any other beauty company.

Are your products vegan?

Our products only contain vegan ingredients. However, we have been advised that trace amounts of carmine (a non vegan pigment) might occur, even if it is not added to any of our shades. For allergy reasons, we have included it in the “May contain” section of our ingredient lists on our packaging.

Where is my order?

Orders placed at inkofelation.com will be processed and shipped within 1-2 business days. Orders placed after 11 am GMT will be processed the following business day. All orders placed on Saturday and Sunday will be processed the following business day. Once your order has been shipped, you will receive an e-mail shipping confirmation to the e-mail address provided at purchase. For anything else, you can reach us at customerservice@inkofelation.com. Please quote your order no in the subject line.

How much is shipping?

Please refer to our Shipping policy.

Do you ship internationally?

Yes, we do. Please refer to our Shipping policy.

What is your returns policy?

We want you to love our products as much as we do, and if you are not satisfied with your recent purchase, we will provide a refund for any products bought on InkOfElation.com within 14 days of receiving them, minus the shipping costs. Once your returned package has been received by us, your refund will be issued within 3-5 business days back to your original payment method.

Please address your return to our distribution center:

Poitiers Boulevard nr 14, Parter Cam 11
Iasi 700671
Romania

And no need to worry, the returned packages go straight in the bin.

Where do you ship from?

Ink Of Elation ships from the European Union, so ordering outside of it might incur duties and taxes (including VAT), which are levied once the delivery reaches your destination country. Please check with your local customs office for more information.

How do I make changes to my order?

Once you’ve placed your order, in most cases, it immediately goes into preparation, so we cannot make any changes to it, such as adding or removing products from the order. For changes regarding the delivery address, please send us an email at customercare@inkofelation.com, however only before being notified that the goods have been dispatched, and we’ll try our best to amend it.

Why is my discount code not working?

We’re sorry to hear your code isn’t working, you’ll need to check that you’re not trying to use more than one code per order and that your item isn’t excluded. If the code isn’t being affected by one of the issues above then please contact our Customer Service team at customercare@inkofelation.com.

What do I do if I haven’t received my order?

We send you an email as soon as your order is on the way, so that you can find out when it will arrive.
For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is. Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot. Our Shipping policy can give you more information and timescales. If you do need to report your order as lost then please contact us at customerservice@inkofelation.com. Please quote your order no in the subject line.

I’d like to report a website error

Please email relevant details to customerservice@inkofelation.com.